Automated, policy-based ticket creation in Jira
Automates ticket creation
Includes details on issue type, assignee, components
Consolidates and deduplicates findings
Provides rich descriptions of issues
Normalizes scoring and correlates events
Bidirectional integration enables status updates, exception management
Prioritizes critical threats based on business context
Performance tracking in AppSOC dashboards
Automates notification, ticketing, and remediation
AppSOC provides bidirectional integration with Jira, tracking findings at the microservice level, with policy-based ticket creation to significantly reduce the noise in Jira. This integration with Jira is flexible and robust, enabling automated Jira ticket creation based on a wide range of parameters and policy thresholds configured in the AppSOC management console.
Because AppSOC consolidates, deduplicates, correlates, and prioritizes security findings across hundreds of tools, it can dramatically reduce the number of tickets created in Jira, focusing teams on critical and actionable issues. The integration works at the microservices level, to consolidate multiple alerts across shared services or libraries. Tickets created through AppSOC include rich details on a vulnerability type, source, assignee, and remediation recommendations.
AppSOC’s integration with Jira is bidirectional, pushing data to Jira, and returning status updates, exception management details, and issue tracking performance details in the AppSOC UI.
Technical Details
Here is a list of events that can be used to trigger ticket creation and updates to Jira tickets:
Findings
Workflow Events
CI/CD Gating
SLA Reminders
IBM Watson
IBM
Azure OpenAI
Microsoft
Jupyter Notebooks
Jupyter
Amazon Bedrock
Amazon Web Services (AWS)