AppSOC integration with ServiceNow ITSM provides real-time bidirectional sync, issue tracking, workflow automation, and visibility.

The AppSOC integration with ServiceNow ITSM is flexible and robust, enabling automated ticket creation based on a wide range of parameters and policy thresholds configured in the AppSOC management console. 

Because AppSOC consolidates, deduplicates, correlates, and prioritizes security findings across hundreds of tools, it can dramatically reduce the number of tickets created in Jira, focusing teams on critical and actionable issues.

The integration works at the microservices level, to consolidate multiple alerts across shared services or libraries. Tickets created through AppSOC include rich details on a vulnerability type, source, assignee, and remediation recommendations.

AppSOC’s integration with ServiceNow is bidirectional, pushing data to ServiceNow, and returning status updates, exception management details, and issue tracking performance details in the AppSOC UI.

Integrating AppSOC with ServiceNow ITSM enhances the efficiency and effectiveness of managing IT services and security incidents. This integration allows for the automatic synchronization of vulnerability detection from AppSOC into ServiceNow's IT service management workflows, ensuring that security issues are promptly logged, tracked, and resolved. This seamless flow of information helps reduce response times and minimizes the manual effort required from IT and security teams. Additionally, it provides a unified view of IT and security operations, promoting better collaboration and communication across teams. Ultimately, this integration improves the organization’s overall security posture by ensuring that vulnerabilities are addressed quickly and efficiently within the broader context of IT service management.